Managed API
Keys, credits and usage are all in your www account.
Open your account →Help center
Get back to building.
Find the next step for your API key, payment or connection. Keep credentials out of support messages.
BYOK
Manage provider keys and your gateway service plan in the dedicated workspace.
BYOK help →AI Markets
Chart access and subscriptions are separate from API credits.
Open Markets →Common questions
Where do I create an API key?
Open API keys in this account. Create a key and save the full value securely. Managed access does not require a provider key.
I paid. What should I do next?
Check the order status and balance, then open Quickstart. Existing keys use the same account balance; you do not need a new key after each top-up.
My payment is still pending
Check Orders. Use the available confirmation action after paying. If it stays pending, contact support with the order number; do not pay again just to refresh the balance.
Where can I see API usage?
Open Usage & activity for usage and balance changes. Orders shows purchases and payment status.
What is the difference between credits and BYOK?
Managed credits pay for API usage through AI24X. BYOK uses keys from your own provider account and has a separate gateway service plan. Buying one does not buy the other.
Why do I receive 401, 429 or a timeout?
Check your key, model access and request settings. See the API troubleshooting guide and service status.
My key was exposed
Revoke the affected key in API keys, create a replacement, and update your server configuration. Review recent activity. Never post a key in a support ticket.
For support, include the time, model or order number and a description of the issue. Never include a password, full API key or payment card details.